Customer service agent

We are looking for experienced Customer Service Agents with a passion for delivering great customer experiences over the phone.

You will be responsible for taking inbound calls regarding the motor finance compensation scheme. You will work to provide clear updates and information regarding the status of their complaint, pass on relevant information and evidence to the complaint agent handling the case and maintaining clear and concise call notes. You will also make outbound calls to support case progression, and to validate details.

Your responsibilities as Customer Service Agent:
* Managing inbound and outbound call activity.
* Providing clear and informative responses.
* Maintaining high customer experience standards.
* Creating clear and concise call notes ensuring all details are captured and the customer is satisfied.
* Escalating customer queries where appropriate.
* Seeing all customer interactions through to resolution.
What were looking for in a Customer Service Agent:
* Experience in customer service and administrative roles.
* Confidence with accurate data entry.
* Strong oral and written communication.
* Great prioritisation and organisation.
Core hours: 37.5 hr week Monday to Friday shift between 9am 6pm
Location: Remote. Laptop + Headset provided.