National Income Service Income Recovery Officer - 32301
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Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Our ambition is “Funding Environmental Regulation by Maximising Our Income” and ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
Opportunity
We have an exciting opportunity (up to 12‑months) for two G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team and the successful candidates will work with a variety of colleagues across the country.
As part of a small team, your primary objective will be supporting our organisational delivery objectives by maximising income recovery. Successful candidates will need to be confident communicators, capable of engaging customers through written and verbal contact to discuss outstanding payments. The ability to build and maintain strong relationships is important as well as a strong focus on quality, performance and innovation.
Responding to incidents is a central part of what we do. You may be required to have an incident role and make yourself available to respond to incidents. This may attract an additional payment and full training is given.
Responsibilities
• Support organisational delivery objectives by maximising income recovery.
• Engage customers through written and verbal contact to discuss outstanding payments.
• Build and maintain strong relationships with customers and internal stakeholders.
• Respond to incidents and participate in incident role training.
Qualifications
* Great communication and interpersonal skills and ability to build and maintain effective working relationships.
* Experience working with systems to collect and interrogate data, with the ability to translate evidence into actionable steps.
* Confidence in sharing findings, themes and trends via a wide range of communication formats, including written and verbal, to support awareness and decision making.
* Resilient and able to flex plans to manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and ability to embrace and suggest new and innovative ideas.
* Comfortable managing own workload working as part of a dispersed team.
Contact
For further information, please contact Astrella Newman at astrella.newman@environment-agency.gov.uk
Diversity and Inclusion
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
Guaranteed Interview Policy
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
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