Job Description
Freight and Logistics Shipping Administrator
SUMMARY: A Documentation Representative prepares and follows up the entire shipment document stream to make sure it is complete and correct at all times in compliance with internal, customer & statutory requirements.
1. Organizational Objective: Our client is a World Class Trans-Atlantic container shipping line with an integrated logistics network offering the most reliable delivery and customer-focused solutions.
2.Description of principal activities, duties and responsiblities:
* Processes all instructions within system as per regulation
* Requests missing info at the customer service representative & with customers directly.
* Applies automated processes as per maintenance tables in compass for rating and document release, manages exceptions and information in tables were necessary.
* Provides explanations where needed to sales and inside sales, customer service and customers.
* Uploads manifest as per statutory requirements, is able to handle errors & rejections
* Issues correction notices and manifest correctors where needed
* Files customer complaints and IR
* Attends training to develop relevant knowledge, techniques and skills.
* Applies health and safety policy, and other requirements related the industry and location
* Assists in the creation of an accurate and complete hazardous manifest.
3.Job competences:
* Has operational Inco terms/FMC rules/IMDG knowledge
* Comes from a background in Shipping/Freight/Logistics.
* Is able to prioritize workload in accordance with department directives.
* Understands the internal company structure to be able to provide the necessary information.
* Understands the customs requirements needed to perform the job
* Effective, concise and professional verbal and written communication skills.
* Is proficient in the use of the varied IT systems necessary to perform their duties, responsibilities and activities. This includes, but is not limited to, Compass, BI, nextgen, MS office, portal, ICL wiki, Halogen, Salesforce, Kiosk and Destin8.
* Has ability to type quickly and accurately using various date processing tools.