Job Title: Customer Development Manager
Location: Field based with occasional travel to Head office (Hemel Hempstead) for team meetings
Job Length: Permanent
Working Hours: 37.5
Competitive Salary with extensive benefits:
Monthly product allowance – alcoholic & non-alcoholic options available
Private Medical options
Life Assurance
Company bonus scheme
Access to 24/7 GP services
Enhanced pension contribution
Generous holiday (inc bank holidays)
Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
About the Role
As a Customer Development Manager at Carlsberg Britvic, you'll be the key point of contact for customers, leading negotiations and crafting strategic account plans to drive growth. You'll join our integrated beverage powerhouse that uniquely combines beer and soft drinks portfolios, supported by a world-class sales force. Working within our Off-Trade function, you'll contribute directly to our commercial objectives while collaborating with internal stakeholders and external partners to ensure consistent execution of plans that enable sustainable growth.
Role Responsibilities
* Develop customer-specific strategic plans aligned with channel goals, collaborating with Marketing and Planning & Execution teams before the financial year begins
* Create and implement tactical plans to deliver Carlsberg Britvic's share, revenue, and trading contribution targets
* Lead price increase planning, including customer pre-conditioning, execution strategy, and effective objection handling
* Take full accountability for the P&L of accounts within your responsibility area, building investment plans that drive Annual Operating Plan objectives
* Establish and lead a robust customer contact strategy to identify and unlock new business opportunities
* Monitor account performance, adjust tactics as needed, and drive cross-functional collaboration to achieve targets
* Spend time in outlets gathering insights, assessing execution quality, and supporting team development
* Manage allocated budgets and trade investments to maximize return on investment while following agreed guidelines
Experience and Key Attributes
* Strong commercial acumen with proven ability to develop compelling business propositions and implement effective account plans
* Excellent P&L management skills with experience in volume and profit forecasting processes
* Superior negotiation and selling skills with the ability to influence at all levels
* Outstanding communication abilities that enable development of effective internal and external partnerships
* Experience in category development or customer development, preferably with budgetary management expertise
* Self-confident approach with the courage to contribute opinions and debate constructively across various stakeholder forums
* Degree or equivalent qualification
Our commitment to diversity equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.
We look forward to receiving your application.