To provide Medical Secretarial support to the practice manager, doctors and health professionals, typing patient correspondence ie: referral/hospital letters, private referrals and miscellaneous reports and letters for third parties and assisting where possible with general clerical work. Telephone work dealing with incoming calls, ringing patients, hospitals, make patient appointments where appropriate, review Leeds Care Record when needed, liaise with hospital departments. Enter admin notes on clinical system to record telephone conversations. Dealing with practice tasks.
Filing and extracting records when needed. The practice is moving towards becoming a paper-light environment, and it is the responsibility of the post-holder will be to clinically code all patient correspondence, summarise and code relevant information from patients clinical records into the practice computer system, working strictly in accordance with the practice notes summarising protocol. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Such other duties as may from time to time be agreed between the post holder and the Practice Manger or doctors to ensure the smooth running of the practice.