Job Description
We're looking for an Operational Resource Planner for a local government client in Nottinghamshire. To support the delivery of a comprehensive and efficient repair service. In this fast-paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are managed effectively and key performance indicators are met. You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we'd love to hear from you.
Responsibilities
To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise efficiency of resources to meet defined key performance indicators.
Knowledge & Experience Requirements
Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment.
Administration experience, including maintaining accurate records.
Experience working with computerised and manual office systems.
Experience communicating directly with members of the public.
Experience working to tight deadlines and performance targets.
Strong numeracy and literacy skills (verbal and written).
Ability to work on your own initiative and as part of a team.
Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings).
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to use IT systems to input, manage and analyse data.
High levels of professionalism, integrity and commitment to equality and diversity.
Understanding of service delivery within a multicultural community.
Awareness of housing or repair services.
Experience working in an environment focused on value for money.
Advanced organisational and prioritisation skills across manual and electronic diary systems.
Typical working hours for this role are 8 am-4 pm, Monday-Friday, with occasional late shifts from 9.30 am-5.30 pm. - Applicants must be available to do these hours.
Qualification – Essential
GCSES or equivalent to include Maths and English
NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience
Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media.
Essential Compliance Requirements
3 Years of References
Enhanced Adults DBS
Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace