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We’re looking for an Omnichannel Manager to deliver unforgettable Samsung experiences across retail, digital, and contact centre channels. You’ll lead the rollout of devices, fixtures, and in-store messaging for our Network Operator Partners—making sure every display is on-brand, every launch lands, and every customer touchpoint shines.
In this fast-paced role, you’ll manage end-to-end projects, from planning eye-catching retail campaigns to overseeing partner communications and contractual agreements. Based at our Samsung’s Chertsey HQ, you’ll also get out into the field. You’ll visit partner stores, contact centres, and digital teams. Working closely with Marketing, Retail, and Account Management to make it all happen.
If you love variety, thrive under pressure, and want to shape how millions experience Samsung, this is your stage.
WHAT YOU’LL BE UP TO
STAKEHOLDER MANAGEMENT
Build strong relationships with Senior Stakeholders both internally and externally within your Channel/Network Operator Partner(s) across Retail, Contact Centre, and Digital to ensure best in class execution
PLANNING & MANAGEMENT
Plan and manage the roll out of all retail messaging, devices and fixtures aligned with HQ strategy as advised by the Go to Market team
Provide detailed plans to the Retail Field Force and wider channel engagement teams to enable full measurement of the effectiveness of all investment within your Channel/Network Operator Partner(s)
Responsible for budgeting and managing retail spend within your channel by working closely with CMM (s)
EXECUTION
Delivery of all Retail and Contact Centre Programs within your Channel/Network Operator Partners(s) including but not limited to training (both in- life and at launch/induction), staff engagement, store staff incentives, device seeding and promoter programs
CONTINUOUS DEVELOPMENT
Support the development of best-in-class retail solutions by actively supporting all retail trials and projects
Work closely with Head of Channel Operations to support and facilitate meetings and new initiatives planned for channel contact centres.
INSIGHTS & GOVERNANCE
Provide contractual governance for all space and retail contracts including challenging Channel Stakeholders to honour all aspects of the contract
Responsible for ensuring internal marketing processes are being followed prior to committing any spend
ARE YOU OUR PERFECT PARTNER?
* You’ll have an expert understanding of retail, digital and contact centre operations
* You’ll have demonstrated experience within marketing and account management
* You can lead projects end-to-end, from planning to operational delivery
* You have a background in retail, technology, and/or telecommunications
* You’re experienced in working within a fast-paced, dynamic environment
* You’re an expert in stakeholder relationship management, internally and externally at all levels
WHAT YOU CAN EXPECT FROM US
* Performance Bonus: Up to 10%
* Company Sick Pay
* Rewards Hub
* Development Opportunities– our teams have historically moved from area roles into all manner of other jobs!
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
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