Overview
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff by providing comprehensive and effective clerical and administrative support. Ensure patient appointments for clinics, day cases and in‑patient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.
No Band 2 roles are eligible for sponsorship under the or routes. For Band 3 roles, only posts of 32 hours per week or more may meet eligibility. NHS Greater Glasgow and Clyde (NHSGGC) cannot provide a Certificate of Sponsorship (CoS) for roles that do not meet these criteria, and applications requiring sponsorship will not be considered.
Duration, Location, and Working Pattern
This post is permanent working either 37 hours per week.
Weeks 1 & 3: Monday, Wednesday / Thursday 08:00 to 20:00 / Saturday 09:00 to 13:00
Week 2: Monday, Wednesday / Thursday 08:00 to 20:00
Week 4: Monday, Wednesday 08:00 to 20:00 / Thursday 08:00 to 18:00 / Friday 08:00 to 12:00
Key Responsibilities
* To maintain patient confidentiality at all times in line with the requirements of the General Data Protection Regulations 2018 (GDPR) and Caldicott principles.
* Operation of computerised patient management system (TrakCare), ensuring patient information is accurate and up to date in compliance with the General Data Protection Regulations 2018 (GDPR), to support patient care and facilitate national returns.
* Ensure electronic tracer system is accurately updated when extracting and filing case records and on delivery and collection of scanning folders.
* Deal with telephone and face to face enquiries from all staff groups in the NHS, patients, relatives, carers and external agencies, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
* To sort and handle internal/external mail and deliveries as appropriate.
* File case records, provide expert assistance in tracking case records and in the maintenance of the filing room area to ensure maximum level of case record availability and participate in the condensing of multi‑volume case records to assist in the quick retrieval of clinical information.
* Where appropriate collect case records / scanning folders from other areas of the hospital for filing and distribution purposes.
Knowledge, Training, Qualifications and/or Experience Required
* National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
* General administration and office experience/previous clerical experience desirable.
* Computer literate with good keyboard skills.
* Previous reception experience desirable.
* Prior experience of using a Patient Management System would be desirable however training will be provided.
What We Offer
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
* Membership of the NHS Pension Scheme, including life insurance benefits.
* Salary Sacrifice Car Benefit Scheme.
* Development opportunities including study bursaries, e‑learning and classroom‑based courses.
* Enhanced pay for working public holidays.
* NHS discounts on a wide range of goods and services.
* Confidential employee support and assistance, including counselling and psychological therapies.
Equal Opportunity
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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