Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to our customers. This role involves assisting customers with their inquiries, resolving issues, and promoting our products and services through effective upselling techniques. A multilingual ability, particularly in Spanish and English, is highly desirable.
Responsibilities
* Respond promptly and professionally to customer inquiries via phone, email, or chat.
* Provide accurate information regarding products and services while ensuring customer satisfaction.
* Handle customer complaints and resolve issues efficiently, demonstrating strong problem-solving skills.
* Perform data entry tasks accurately to maintain up-to-date customer records.
* Engage in upselling opportunities by identifying customer needs and recommending appropriate products or services.
* Maintain a high standard of phone etiquette while communicating with customers.
* Collaborate with team members to enhance the overall customer experience.
* Conduct analysis of customer feedback to identify trends and areas for improvement.
Requirements
* Proven experience in a customer service role is preferred.
* Excellent communication skills in both English and Spanish; additional languages are a plus.
* Strong data entry skills with attention to detail.
* Ability to demonstrate effective phone etiquette and professionalism at all times.
* Analytical skills to assess customer needs and provide tailored solutions.
* A positive attitude with the ability to work well under pressure in a fast-paced environment.
* Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. If you are passionate about delivering exceptional service and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Work Location: In person