Role: Customs Coordinator Salary: £25,000 - £30,000 Location: Southampton (hybrid) min 3 days in the office As our Customs Coordinator, your role will be to execute accurate customs clearance documents to ensure AVASK and our clients remain fully compliant with Customs & Compliance requirements. Customs Coordinator, the role: Prepare & submit accurate customs declarations for both EU, UK, USA, and rest of the world clients. Check shipping documents to ensure accuracy such as the origin and commodity codes into CDS. Assist with customs declarations in both the UK and the EU. Understand and double-check manufacturer & commercial invoices. Ensure accuracy with customs declarations with correct freight charges. Ensure that clients are up to date with payments to AVASK and chase debt where necessary. Manage communications and requests with local & national authorities. Conducting internal audits of customs related documents for accuracy and work with colleagues to amend discrepancies & raise knowledge levels. Process post clearance amendments systematically when required. Liaise with all internal stakeholders such as Compliance in terms of duty and Import VAT paid accuracy and reconciliation. Interact and build strong relationships with external stakeholders such as clients, suppliers, and freight managers when additional information may be required. Offer a great customer service experience to incoming queries via both email and telephone. Customs Coordinator, the person: A good solid experience in a similar role or related areas. Excellent communication skills (both verbal and written). Ability to deal with stakeholders both internally and externally. Customer service skills with the ability to remain calm under pressure. Organised with proven ability to work under pressure and meet deadlines. Confident, professional, and friendly with a positive approach. Customs Coordinator, the benefits: 25 days annual leave plus bank holidays. Annual leave purchase scheme (up to 5 days per year). Company Pension scheme (Royal London). Cycle2Work Scheme. Private Healthcare Insurance (Vitality). Subsidised café with onsite Chef. Flexible working. Regular departmental socials, company wide. About AVASK AVASK Global Compliance are a rapidly expanding international firm that specialise in VAT, tax and accounting for e-commerce businesses. AVASK assist hundreds of Amazon FBA sellers as well as entrepreneurs across eBay, Shopify and many other platforms. Providing clients with a comprehensive range of expertise - from practical guidance on cross-border transactions, to ensuring they are fully compliant.PR1