Overview
Retail Assistant Store Manager (Fareham) – Three UK, Fareham, England
Salary: Negotiable based on experience + an on-target bonus of 25%, paid out monthly based on your store's performance
Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis
Job Description
As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in driving store performance as well as being a role model for the team to deliver an exceptional customer experience.
Key Responsibilities
* Team Management Support: Coach and develop your team, in the absence of the Store Manager, equipping them with the skills and knowledge to achieve outstanding performance and exceed sales targets.
* Store Operations Support: Oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards.
* Customer Engagement: Deliver outstanding customer service to our customers and set a high standard by leading through example.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
* Leadership Qualities: Prior experience in a store management role or a desire to step up from an advisor position.
* Team Development: Motivated by the opportunity to coach and develop others, fostering a high-performing and cohesive team environment.
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
* Sales Achievement: Proven ability to work towards and exceed sales targets and KPIs, leading by example.
* Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Benefits
* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, but what we really care about is your unique experiences and achievements. During the interview, rely on your own knowledge and skills to show us who you really are—the real you.
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