Job Description
We seek a Contact Center Agent colleague to join our world-class client, one of the leading and most advanced Software Development companies.
* Hybrid Work: 2 days/week onsite in Staines.
* Employment Type: Temporary Placement (via us - Dexian) – Temporary Agency Worker Employment Contract.
* Duration: Minimum 12 months (with high potential to be extended further or converted to permanent).
* Hours per Week: 40 (Full-time).
Responsibilities:
* Professionally answer calls from customers and partners.
* Log cases, gathering key information that will enable our Subject Matter Expert (SME) Teams to resolve problems detected.
* Teach new customers and partners how to log cases in the internal system for themselves.
* Assign cases to the appropriate SME Team.
* Provide initial triage support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.
Required Skills and Qualifications:
1. The ability to communicate effectively with people at all levels.
2. The ability to ask clear and precise questions of the customer to ascertain the exact details of the p...