Customer Experience Executive
Salary: £25,400
Location: Manchester
Why Zuto?
The UK\'s Top 25 Best Large Companies to Work For
Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Our journey began in 2006, and we\'re thrilled to have achieved significant milestones along the way. However, we\'re not resting just yet. We\'re continuously striving to reach new heights and achieve even greater successes with our team of over 450 Zutonites.
Behind taking a mortgage, buying a car is likely to be the second biggest purchase we make, and we know that our customers rely on their cars to get to work, take their children to school, take elderly relatives out at the weekend, the list goes on. We have always said, if we were to achieve our purpose of bringing simplicity and transparency to supporting hundreds of thousands of customers into cars, this would only be half of the story.
From our very beginnings, we have always known that we were creating something special at Zuto; redefining what success looks like and leaving a legacy that we could all be proud of.
Benefits of being a Customer Experience Executive at Zuto:
* 28 days holidays inclusive of bank holidays, plus an extra day off for your birthday
* Award dinners, regular social events, and team nights out to celebrate success
* An additional day available to take to support local charities
* Cycle to work scheme, discounted retail outlets and hospitality venues
* Income protection and financial advice
The Role
* Capturing and validating customer information, ensuring they receive an excellent customer service experience
* Communicating with new and existing customers
* Ensuring customer requests and enquiries are dealt with quickly and efficiently
* Setting your own daily targets to achieve your monthly goals
* Handling objections and understanding the customers needs
* Working closely with other customer facing and non-customer facing teams
* Liaising with vehicle dealerships and other affiliates, building rapport and managing relationships
* Being the primary escalation point for customer\'s after sales problems. Working closely with our Customer Care team to resolve initial issues quickly and fairly.
What we’re looking for
Are you upbeat, friendly, resilient, and have a positive approach to customer service?
We are on the lookout for highly driven and success customer focused professionals who can deliver a fantastic service to our customers every day whilst also having some fun along the way.
If you find it easy to build relationships and rapport with customers using a consultative and thorough approach with the ability to manage a pipeline, we want to hear from you.
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