HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet. Are you passionate about building seamless digital experiences in healthcare? We're looking for a Bot Integration & Support Engineer to manage, enhance, and integrate bots across our apps. To manage Microsoft Health Bot within our patient mobile app and a chatbot for our Contact Management Center solution. This role involves monitoring bot performance, troubleshooting issues, optimizing workflows, and integrating the bot with other healthcare systems. The ideal candidate will ensure a smooth, efficient, and secure bot experience for both patients and support teams. Main Responsibilities Manage and optimize the existing Microsoft Health Bot to improve user engagement and efficiency. Monitor bot performance, troubleshoot issues, and implement fixes to ensure uptime and functionality. Enhance and refine bot workflows, conversation logic, and AI-driven interactions. Integrate the bot with other platforms, including the patient mobile app, contact management center, EHR/EMR systems, and third-party APIs. Ensure compliance and best practices for data security and patient confidentiality. Work closely with developers, product managers, and healthcare teams to align bot functionalities with user needs. Analyze bot usage data and logs to identify trends, user pain points, and areas for improvement. Maintain and update bot-related technical documentation, workflows, and knowledge bases. Provide training and support to internal teams on bot functionalities and troubleshooting best practices. Collaborate with Microsoft Azure teams to leverage new features and updates for the Microsoft Health Bot. What experience and skills are we looking for? This role is perfect for someone with experience in bot development, system integration, and healthcare technologies who thrives in a fast-paced, mission-driven environment. Desirable Experience working in healthcare technology or telehealth platforms. Hands-on experience with Microsoft Health Bot, Azure Bot Framework, or similar chatbot platforms. Strong knowledge of API integrations, webhooks, and data exchange protocols. Experience with Azure services (e.g., Azure Cognitive Services, Azure Bot Service, and Azure Functions). Proficiency in scripting languages such as PowerShell, JavaScript, Python, or C# for automation and troubleshooting. Understanding of NLP, AI-based conversation design, and chatbot analytics. Familiarity with healthcare interoperability standards (FHIR, HL7, etc.). Knowledge of Microsoft Power Virtual Agents and Power Automate. Azure or Microsoft Health Bot-related certifications. Experience with patient engagement tools or contact center software. Essential 2 years of experience in chatbot integration, AI-driven customer support, or bot operations. Ability to diagnose, troubleshoot, and resolve technical issues efficiently. Strong communication skills to collaborate with technical and non-technical teams. Why Join Us? Work on a mission-driven healthcare technology solution that improves patient experience. Collaborate with a dynamic, cross-functional team in a fast-paced environment. Competitive salary, flexible work arrangements, and professional development opportunities. What we offer: Competitive salary structure 25 days holiday bank holiday Pension Scheme Ongoing training and development Professional registration fees paid Employee Assistant Programme including 24/7 hour access to remote GP appointments. Refer a friend scheme Uniform provided Kit bags for all Homecare Nurses Eyecare Vouches Perks and benefits via Perkbox Long service awards. If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference. Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.