Salary/Rate: £25,747 per year + quarterly bonuses
We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities.
Customer Service Advisor - No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent
Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options.
Working as a Customer Service Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.
This position is purely a customer service role with no sales element.
You will receive a fantastic benefit package including:
* Access to health & discount platform after 1 year of service
* Individual training
* EE discount
* Staff Discount (after 1 year service)
* Free onsite gym (available 24/7)
* Free onsite parking
* Complimentary refreshments throughout the day
* Two subsidised canteens
* Fantastic progression opportunities with real success stories
* Customer Service Employee of the Month awards
A Customer Service Advisor will be required to:
* Handle customer enquiries and provide appropriate solutions and recommendations
* Maintain accurate records of customer interactions
* Follow up with customers to ensure their needs are met
* Liaising with showrooms
* Proactively resolving customer queries
* Building and maintaining relationships
* Identify and escalate issues to appropriate team members as requited
* Handling any complaints or issues
* Continually striving to improve customer satisfaction and retention
What makes a good Customer Service Advisor?
* Must be able to commute to Barton-upon-Humber daily
* Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
* Must have experience working to targets
* Excellent communication skills, both written and verbal
* IT Literate and proficient in Microsoft
* Strong organisational skills
The Company
* Constantly expanding and recently expanded into a new industry both in UK and overseas
* Award winning company who have been awarded National Retailer of the Year three years running
* Won awards for candidate training and onboarding
* Fantastic training and progression opportunities providing you with all the knowledge and tools you will need to succeed
* No two days are the same!
Does this sound like your next role?
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
If calling the office, please ask for Jess Patterson.
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