Senior NOC Engineer (Automation) Diagnose. Automate. Improve. Are you the kind of engineer who thrives where operations and automation meet? Do you get energy from eliminating noise, improving systems, and building smarter ways of working? If so, this could be the role for you. The Opportunity We’re looking for a hands on Senior NOC Engineer to play a key role in our monitoring and automation capability across multi client environments. This isn’t just about responding to alerts. It’s about improving how we operate. You’ll support the shift from reactive support to more proactive, automation driven operations, helping us build a modern NOC function that delivers real customer and business outcomes. What You’ll Own & Drive Automation & Efficiency You’ll play a key role in improving automation across the NOC, working with existing tooling to reduce manual effort and eliminate repeatable tasks. Your focus will be making systems smarter and reducing tickets at source. Scripting & Tooling Improvements You’ll use PowerShell and existing platform capabilities to build and enhance automation that improves consistency and efficiency across customer environments. Monitoring & Alert Quality You’ll help improve how we monitor environments, reducing noise and ensuring alerts are meaningful, actionable, and drive the right outcomes. Platform Performance & Reliability You’ll support high levels of patch compliance, system health, and platform performance across endpoints, infrastructure, and cloud environments. Continuous Improvement You’ll identify recurring issues and contribute to long term fixes, using trend analysis, automation, and operational improvements to reduce repeat incidents. Technical Support & Escalations You’ll act as a senior technical point within the NOC, supporting complex issues and helping raise the overall technical capability of the team. What Makes This Role Different This role combines: Operational Excellence (Run) Supporting uptime, stability, and service quality across environments Automation & Improvement (Improve) Enhancing tooling, reducing manual work, and driving efficiency You won’t just work tickets… you’ll improve how the NOC operates. Who You Are You’ll Thrive If You… • Enjoy solving problems and improving how things work • Have a strong interest in automation and reducing manual effort • Are confident using scripting (PowerShell) to improve processes • Have experience working in MSP or multi client environments • Are comfortable working across multiple systems and technologies • Want to grow into a more senior or leadership role over time Technical Background We’re Looking For You don’t need to tick every box but you should be comfortable operating at this level: • Experience in MSP or multi client environments • Strong understanding of monitoring, alerting, and incident management • Experience with RMM platforms and automation tooling • Good scripting capability (PowerShell preferred) • Exposure to Microsoft 365, Entra ID, and endpoint management • Solid understanding of infrastructure, networking, and system performance Most importantly: you’re someone who looks to improve systems, not just maintain them. Certifications (or Equivalent Experience) We value capability over certificates, but the following are advantageous: • MD 102 (Endpoint Management) • SC 900 (Fundamentals) • ITIL 4 Foundation • CCNA or Network • Vendor certifications across RMM platforms Why Join Us? Because this is a role where you can genuinely make an impact without needing to be a manager. You’ll get: • The opportunity to shape and improve how our NOC operates • Exposure to automation and modern tooling at scale • A clear pathway to grow into leadership or specialist roles • The chance to work in a business that values improvement, not just output If you want a role where you can develop your technical capability, drive real improvements, and be part of building a more proactive NOC… You’re going to love it here. Additional Information A full job description is available on request and will be provided to shortlisted candidates. Apply Now Ready to take the next step in your NOC career? If you’re excited about improving operations and building smarter ways of working, we’d love to hear from you. Closing Date: 7 th May 2026 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.