About the Role
We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life through concepts, blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design.
Key Responsibilities
* Apply design thinking and methods to solve complex and detailed problems
* Identify and use appropriate research methods (eg, ethnography, primary/secondary research, co-design) to understand customer needs.
* Synthesise research into actionable insights, themes, and design principles
* Develop innovative ideas, concepts, and prototypes that inspire change
* Plan and facilitate user research and co-design workshops with stakeholders
* Experience with Interaction Design
* Experience working within the public sector or higher education
* Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities.
Role Context
You will work within a service design and innovation team that leads design act...