Job Description
The Tan Hill Inn is based in North Yorkshire (postcode DL11 6ED). Please only apply if you can reliably travel to this location, or make use of the live-in accommodation available during shifts.
The world-famous Tan Hill Inn is Britains highest public house at 1,732 feet (528m), set in stunning scenery above Swaledale between Richmond and Kirkby Stephen. Known internationally, the inn is a popular destination venue welcoming visitors from across the UK and beyond.
Due to its unique rural location, this role offers a fantastic opportunity to work at one of the UKs most iconic hospitality venues, with live-in accommodation available during shifts.
This position would suit someone already experienced in hospitality working in a similar role who is looking for a fresh new challenge.
What we need from you:
* A minimum of 12 months experience working as a Duty Manager within hospitality or in a similar supervisory or management role
* Willingness to support and cover staff shortages at the additional site when required
* Experience managing a team with strong leadership and people-management skills
* Excellent communication and interpersonal abilities
* A genuine passion for delivering exceptional guest service
* The ability to thrive in a fast-paced environment and adapt to changing priorities
* Strong customer service skills
* Excellent attention to detail
* A full UK driving licence is essential
What this role involves:
Reporting to the Site Manager, you will be responsible for helping to ensure the smooth day-to-day running of the inn. Duties include, but are not limited to:
* Ensuring high standards of customer service and guest experience are consistently delivered
* Handling customer complaints, refunds and negative reviews professionally
* Maintaining strong guest communication and interaction on site
* Developing and managing activity plans to maximise the value of facilities, including working towards agreed KPIs
* Monitoring operational costs and stock control
* Contributing to social media activity and content ideas
* Supporting on-site marketing initiatives to encourage repeat visits
* Ensuring point of sale materials are maintained and merchandise is actively promoted
* Checking guest rooms, communal areas and grounds to ensure they meet agreed cleanliness standards
* Cashing up and ensuring till closures are completed accurately
* Leading and supporting operational teams, including conducting staff appraisals
Salary: £14 £16 per hour
Hours of work:3555 hours per week. Full-time hours between 11am 11pm, including weekends on a rota basis.
Benefits:
* Live-in accommodation available during shifts
* Pension scheme
* Holiday entitlement
* Performance bonus and tips
* Discounted food and drink
* Employee discount
* On-site parking
* Mileage paid for any required travel between sites
Please apply now.
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