Overview
Richmond Clinic, a small traditional GP-led practice in Newport, Gwent, is seeking a compassionate, organised and proactive Care Navigator to join the General Practice Team. The Care Navigator is the first point of contact for patients, helping them access the right care at the right time with the appropriate professional. This is more than a receptionist role; you will be trained in care navigation to support timely and appropriate care.
Responsibilities
* Greet patients and handle telephone, online, or in-person enquiries.
* Assess patient needs and direct them to the most appropriate team member, service, or external organisation (clinical or non-clinical).
* Promote self-care, digital tools (e.g., NHS App), and local wellbeing services.
* Handle appointment bookings and cancellations efficiently.
* Support patients with complex needs by coordinating care across services.
* Liaise with community services, social care, and voluntary sector providers to support holistic care plans.
* Assist in tracking follow-ups and ensuring continuity of care.
* Maintain accurate and timely patient records on EMIS and process referrals, forms, test results, and other documentation.
* Manage online consultation platforms (e.g., eConsult, askmyGP).
* Work closely with GPs, nurses, clinical pharmacists, and social prescribing link workers; participate in multidisciplinary team meetings; support projects to improve patient access and care pathways.
Person Specification
Experience
Essential
* Strong communication and interpersonal skills (written and verbal).
* Ability to remain calm under pressure and work in a fast-paced environment.
* Competent IT skills, including MS Office and patient record systems.
* Empathy, discretion, and a patient-focused approach.
* Ability to work independently and as part of a team.
Desirable
* Experience in healthcare or customer service.
* Knowledge of local health, care, and voluntary services.
* Experience using EMIS; understanding of care navigation or signposting frameworks.
Qualifications
Essential
* Good level of English and Maths.
Desirable
* Knowledge of healthcare settings.
Other
This post is subject to Disclosure and Barring Service checks. Applications from job seekers requiring skilled worker sponsorship will be considered. This is a permanent, part-time and flexible role.
Employer
Richmond Clinic, 172 Caerleon Road, Newport, Gwent, NP19 7FY. Employer website: https://gpwales.co.uk
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