Customer Service Coordinator
Joining a fantastic, motivated and friendly team and a renowned global organisation, we’re currently seeking a proactive and organised Customer Service Coordinator to join a fast-paced and dedicated department.
Role:
As the Customer Service Coordinator, you will play a key part in ensuring smooth day-to-day operations, by managing service requests from clients and coordinating with engineers, subcontractors, and internal teams. If you’re customer-focused, thrive in a dynamic setting, and have strong administrative skills, this could be the ideal role for you.
Day to day duties for the Customer Service Coordinator, will include:
Handle all incoming queries in a professional and efficient manner.
Log and manage reactive, planned, and compliance-based requests through an internal system.
Respond to client requests via phone, email, web portals, or fax, ensuring all information is accurately recorded.
Liaise with on-site engineers, field-based facilities managers, and subcontractors to coordinate and resolve issues.
Raise purchase orders as needed and ensure timely scheduling of works.
Track open jobs to ensure completion within service level agreements (SLAs), following up on outstanding tasks where required.
Maintain and update data on the in-house system to ensure accurate and current records.
Monitor your assigned client accounts, ensuring both operational standards and financial procedures are upheld.
Set up new supplier and contractor accounts and maintain positive working relationships with all external contacts.
Provide administrative support to the mobile facilities management team, including general filing and documentation.
Perform additional duties as required to support the wider facilities team. Requirements
A minimum of 1 years’ experience in a customer support role.
Strong verbal and written communication skills.
Confident in managing multiple tasks and deadlines simultaneously.
Comfortable working under pressure and in a fast-paced setting.
Highly organised with strong attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Additional Benefits:
Opportunity to opt into a shares scheme
Life Assurance
Employee Assistance Programme (covers a variety of services/support)
Opportunity to request to undertake additional courses to support development
Additional Information:
Location: Hanley
Salary: £26,000k
Contract: 15-month FTC
Hours: 8:30am-5pm
This is a fantastic opportunity to join a supportive team within a growing organisation, where no two days are the same. You'll gain hands-on experience in a customer Coordinator position while supporting a diverse client base.
To find out more information, call Safer Hand Solutions and ask for Hannah Kirk, or apply to day to be considered for the role.
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies