IMSERV is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF THE ROLE:
Customer Event Manager plays a critical role in owning the customer and business outcomes within their specialist area, ensuring services are delivered to the highest-quality, timely, and cost-effective. This role is responsible for maintaining relationships, delivery of customer outcomes, monitoring performance and reporting, and continuously improving processes to reduce customer effort and cost to serve.
In overseeing the day-to-day operations of assigned customer event/s including SLA management with outsource partner/s, this role will build and maintain a high-performing team and foster a one team culture across onshore and offshore operations
MAIN RESPONSIBILITIES:
1. Ensure all work is delivered in line with industry guidelines and compliancy measures.
2. Deliver services that meet customer, financial and industry SLAs whilst supporting IMServs strategic vision.
3. Ensure issues are proactively...