Working arrangements: 35 hours a week. Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office
The Royal College of Physicians is recruiting an examinations Administrator to support the work of the RCP Assessment Unit based at the Spine, Liverpool.
Purpose and scope
Key responsibilities
* The role provides administrative support to the operations team in the assessment unit. This team oversees all aspects of the operational assessment process and strives to ensure all parts of our workstreams are managed and supported appropriately.
* The role holder will work with other exams administrators and coordinators to deliver online and clinical examinations on behalf of the RCP. This will include being present at clinical exams at the Spine in Liverpool supporting delivery.
* The role holder will provide customer service and administrative support to examiners and exam centres along with candidates throughout the exam process.
* The role holder will deliver an excellent service to all stakeholders through effective communication by phone, email and in person.
* This is a fast paced and dynamic environment and the person appointed will be expected to be flexible, resilient and be able to cope with the demands of the role.
About you
* Educated to A-Level or equivalent
* Experience of working in an office administration role
* Effective written and verbal communication skills
* Effective prioritisation and management of workload
* Able to safeguard confidential information and handle sensitive information appropriately.
* Able to use general MS office software and technology and will receive training on how to use software, technology and systems in use in the assessment unit
* Accurate data entry and good attention to detail
* Interacts with staff and other professions with respect for difference and diversity
* Flexible, resilient and able to cope with the demands of the role
* Demonstrates flexibility and adapts to agreed changes and new ways of working positively, effectively and completely
* Prioritises their workload according to importance and urgency and remains focused on routine tasks and understands why achievement is important
* Demonstrates an ability to work to deadlines and to agreed standard operating procedures