Vacancy NamePR Executive Vacancy NoVN1259 Job TypePermanent LocationHatfield Job Details
PR Executive
Contract type:Permanent
Location:Hatfield (Hybrid working - 3 days in the office)
Working hours per week:40 hours
Level:Associate
Application Closing Date:Wednesday 18th March 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket,. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
We are on the hunt for a talented corporate PR executive. One who has an eye for a story, a love of media and an ability to distil complex corporate narratives to drive advocacy amongst stakeholders and key audience groups.
Based in our Communications and Social team, as an earned first storyteller you will be as comfortable engaging with media and handling inbounds to the press office as you are leading on the strategy for Ocado Retail’s LinkedIn to position us as a thought leader in the industry. Our Comms and Social team is a small but mighty crew - so you need to be professional, self-motivated and dependable. We need you to be comfortable presenting ideas often to senior stakeholders and to make collaboration the heart of everything you do.
This role will also support the Corporate Communications Manager alongside the Corporate PR agency on day to day issues management, working closely with the Head of Comms and Social to mitigate reputational issues for the brand as and when they appear.
What you’ll do
Strategy in Action – Proactively Promote the Brand
1. Corporate Storytelling & Press Office: Partner with the Corporate Comms Manager and the agency to lead on proactive press office storytelling, harnessing Ocado Retail’s data to position the brand as a cultural commentator on consumers shopping habits.
2. Media Relations: Manage the Corporate PR agency to deliver strong coverage across traditional and non-traditional media outlets, landing key messages through press office storytelling and integrated masterbrand campaigning aligned to broader trends and insights.
3. Financial Reporting: Support the Head of Communications and Social and the Corporate Communications Manager with financial reporting and results announcements, including leading on the development of video content to bring our results to life on channels like LinkedIn.
4. Digital Thought leadership: Lead on ORL’s LinkedIn output, managing the channel alongside internal communications executive and the agency to humanise the brand and ensure we are considered an industry leader through insightful and varied content.
5. Cross-Functional Collaboration: Work with Commercial, Influencer, Social, Sustainability and Buying teams to uncover trends/data for key messages and identify relevant moments across the business that can help support Ocado’s corporate reputation.
Press Office
6. Reactive Communications: Lead on issues and crisis communications as they arise. This includes managing the inbound to Ocado Retail’s press office alongside your team and handling media enquiries with speed and accuracy.
7. Escalation Management: Work closely with Customer Hub colleagues to handle PR escalations and ensure alignment on messaging for issues that impact customers.
8. Stakeholder Management: Keep relevant stakeholders (including the Leadership Team and shareholders) informed and updated on any issues concerning Ocado Retail in the media.
Internal Communications
9. Assist on the drafting of key statements and/or messaging for key internal projects as one of the comms experts within the business alongside ORL people team and other key stakeholders.
10. Build strong relationships with colleagues across the Ocado network, remaining tuned into the latest internal news to ensure external and internal communications strategies feel aligned.
Masterbrand Campaigns
11. Support on the development of creative masterbrand campaigns alongside the broader Communications and Social team to support broader business objectives around driving consideration for Ocado Retail and strengthening emotional connections with various stakeholders.
Who you are
12. Experience in corporate communications, PR or media relations either at an agency or in house
13. Strong written and verbal communication skills, with the ability to produce clear and engaging materials.
14. Proven ability to manage multiple tasks and deadlines in a fast‑paced environment.
15. Familiarity with media monitoring tools and press office processes.
16. Strong stakeholder management and relationship‑building skills.
17. Excellent presentation skills.
18. Interest in the media and retail landscape.
19. Excellent problem-solving skills and a ‘can-do’ attitude
20. Collaborative and love suggesting new ideas, angles and approaches which will get great engagement and pick up in the press
21. Strong LinkedIn expertise: You have expertise in creating brilliant posts for LinkedIn and know how to galvanise internal leaders to share, post and interact on the platform. Also the ability to report back on what’s working well/not well so we’re optimising our posts for maximum impact
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome