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Role: Customer Service Associate
Job Type: Permanent
Nottingham, UK, Onsite (5 days in the office)
Are you looking to take on a role in Operations and Customer Service?
We have an exciting role for you – Customer Service Associate.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Be a reassuring voice and trusted guide when customers need support most
As a Customer Service Associate, you will provide exceptional service via phone, chat, and email, handling customer queries efficiently while maintaining quality and compliance standards. You will work in a fast-paced environment, using scripts and tools to deliver resolutions, support team goals, and ensure customer satisfaction.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment
Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary
Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence
Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
Ability to provide Customer Service to existing customers over the phone, webchat & Email
Skilled in handling a high volume of calls, chats, and emails with varying degrees of questions or concerns
Comfortable navigating multiple windows and tabs on a desktop computer
Comfortable navigating, or willing to learn multiple computer systems
Open to working in rotational shifts
Ability to manage multiple priorities, multi-task, and cross skill across ala channels (Voice, Chat & Email)
Proficient in written and verbal communication in English
Previous experience working in customer service, preferably insurance
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. Apply online now.