Job Description
ICT Engineer - Senior Infrastructure Engineer
Location: Watford
Salary: £50,000 - £55,000 plus package
Summary
A Tier 1 major contractor designing and building large civil engineering and construction projects all over the world are looking to take on a Senior Infrastructure Engineer to provide day-to-day operational support and transformation of on premise Virtual and Physical server environments, cloud hosted infrastructure platforms, and network related services, liaising with external and internal service providers and associated IT functions as required.
Role Activities
Strategy and Design
The role will:
- Support design activities by providing insight into good practice and operational metrics around operational support matters
- Provide input into strategic decision making through research and experience
- Provide input for new process and policy design activities
- Ensure thorough documentation and knowledge management practices are adhered to as a matter of course
- Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in the company's maintenance of associated security accreditations
Acquisition, Build and Transition
The role will:
- Provide PoC support for new service enablement activities
- Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical
- Facilitate the deployment and release management of IT infrastructure as required
Operational Management
The role will:
- Provide 3rd line support for Infrastructure services as needed
- Assist colleagues in problem management activities as a matter of course, assisting in the development and deployment of associated changes when needed in order to restore or otherwise maintain services (i.e., patching, configuration changes etc.)
- Liaise with internal and external service providers, users and customers when required
- Adhere to company and departmental processes and policies for the management of IT services
- Provide situation appropriate leadership in all internal and external engagements
Essential Experience
- Minimum of five years working in an Infrastructure Services role, preferably in structured, managed ICT service environments in a senior engineering capacity
- SC Clearance/Ability to gain SC Clearance
- Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups etc)
- Monitoring / Alerting / log Analytics
- Azure AD (Entra)/Local AD
- Windows Server, Active Directory, Hyper-V and high availability failover clustering
- PowerShell scripting and automation
- SD-WAN
- SAN Storage: (e.g., HPE Nimble)
- Microsoft Windows Server OS
- IaaS (Windows / Linux)
Desirable experience
- IT/Related Degree
- Microsoft O365 Administrator
- Microsoft Azure Administrator
- CCNA
- MCSA / MCSE
- ITIL Foundation V3+
- AWS
- Sentinel
- Logic Apps
- API Mgmt. gateways
- Intune and Autopilot
- Application Proxies
- Data management Gateways
- Microsoft Data Protection Manager
- Wi-Fi - Meraki
- Palo Alto Firewalls, Global Protect VPN and Cortex XDR
- Fortinet Firewalls, FortiManager, FortiAnalyzer
- Fibre channel SAN Knowledge, i.e. zoning
- Zscaler or other software VPN and web filtering software
- Quest Active Roles Server and Quick Connect
- Microsoft Systems Centre - Configuration Manager / Operations Manager
- Microsoft Office products
- Release management best practises
- Use of IT Service Management tools (i.e., "helpdesk" software for the management of changes, incidents etc.)