Overview
To ensure smooth running of all back-office functions and support the day-to-day running of the organisation.
To carry out administration tasks to ensure that a comprehensive, accountable and customer focused service is maintained which meets the business needs.
Responsibilities
* Operate as a member of the management team and as a Role Model across the organisation.
* Create and maintain excellent client relationships and customer service.
* Ensure a healthy and safe working environment.
* Collecting of and reporting on customer satisfaction across the organisation.
* To provide and maintain general administrative support to the management team as required including team meetings, toolbox talks etc. This could include minute taking, data entry, training/facility booking, telephone answering, e-mail.
* To assist the General Manager in the provision of performance information.
* Support the development of the organisation on new projects in areas such as research, information compilation, tender / supplier form completion.
* To provide IT support.
* To ensure accurate recording of client / supplier information.
* To support the General Manager in ensuring compliance to ISO9001 standards.
* To support the organisation in meeting the organisational objectives.
* To contribute to the continuous development of the organisation.
* As appropriate, to attend and participate in internal meetings.
* To work constructively and co-operatively with other members of the team.
* To represent and promote the organisation and its work positively in all internal and external dealings.
* Any other duties commensurate with the role.
Person Specification
Essential
* Solid administrative experience
* Good communication skills both written and oral
* People skills: a team player with a can-do approach
* A customer centric attitude and approach
* Understanding of finance and payroll
* Excellent IT skills
* Attention to detail and completer finisher
* Strong organisational and workload management skills including the ability to prioritise own workload and reprioritise when necessary.
* Good basic understanding of procurement processes
* A pro-active and adaptive approach to a changing environment.
* The ability to identify areas for improvement in own work area and willing to make changes and support others in improving theirs.
* Sound knowledge of using technology to implement new systems.
This job description provides an appreciation of the role envisaged and the range of duties undertaken; it does not attempt to detail every activity. Specific tasks and objectives will be agreed and documented with the post holder at regular intervals.
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