Desk Based Account Manager - Manchester (Hybrid Working)
A leading provider of telecoms and IT managed services. Priding themselves on delivering top-notch solutions to our diverse clientele, ensuring they stay connected and efficient in an ever-evolving technological landscape.
Role Overview:
Seeking a dynamic and results-driven Desk Based Account Manager to join their team. The successful candidate will be responsible for managing an existing portfolio of clients, fostering relationships, and driving growth through cross-selling and referrals. This role requires a proactive individual with a passion for telecoms and IT, excellent communication skills, and a proven track record in sales.
Key Responsibilities:
* Manage and nurture relationships with an established customer base.
* Identify opportunities for growth within existing accounts through cross-selling and upselling.
* Seek and develop referral opportunities to expand the customer base.
* Collaborate with internal teams to ensure seamless delivery of services and solutions to clients.
* Monitor and report on account performance, ensuring client satisfaction and retention.
* Stay up-to-date with industry trends and product knowledge to provide informed advice to clients.
* Prepare and deliver presentations, proposals, and contract negotiations.
* Achieve and exceed sales targets and KPIs.
Qualifications and Experience:
* Proven experience in account management, preferably within the telecoms or IT sector.
* Strong understanding of telecoms and IT managed services.
* Excellent interpersonal and communication skills.
* Demonstrated ability to manage multiple clients and projects simultaneously.
* Proficient in using CRM software and other sales tools.
* Highly motivated, goal-oriented, and able to work independently as well as part of a team.
* Strong problem-solving skills and the ability to think strategically.
What We Offer:
* Competitive salary £26,000-£32,000 + OTE £40k-£48k.
* Comprehensive benefits package.
* Ongoing training and professional development opportunities.
* A supportive and collaborative work environment.
* Opportunities for career advancement within a growing company.