Overview
Job Category: Housing
Location: Civic Centre, Enfield Council
Hours Per Week: 35.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £22.55
The single homeless service assists single customers who approach the service for housing assistance. They are required to complete a thorough homelessness assessment under relevant legislation, and support the customer into a suitable housing pathway.
Experience of working in homelessness is required, along with experience of working with vulnerable people. Customers may include those with mental health issues, prison leavers, customers coming out of hospital, etc.
Purpose of the Role
1. Provide a quality service of housing options, advice and homeless prevention casework to fulfil the authority’s statutory function to prevent homelessness in accordance with Housing Act 1996 (as amended in 2002, 2011, 2016).
2. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness in accordance with current legislation having due regard to the code of guidance.
3. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation is available to those who are homeless or threatened with homelessness.
Knowledge, Skills & Abilities
Experience and Knowledge
1. Experience of effectively preventing homelessness.
2. Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996 as amended.
3. Ability to effectively manage a caseload whilst ensuring effective planning, prioritisation, case recording and communication with customers.
4. Experience of front line contact with the public and communicating complex information in a clear and tactful manner while ensuring high levels of customer service.
5. Ability to deal with complex, difficult or contentious enquiries or complaints.
6. Experience of working as part of a team, and on own initiative with minimal supervision.
7. Experience of negotiating effectively, and working in partnership with other departments, external agencies to achieve corporate goals.
8. Ability to effectively resolve problems.
9. Good computer skills and the ability to use and navigate IT databases input, retrieve, store and effectively manage information.
Essential Qualification(s)
Good General Standard of Education
Competencies
Taken from Enfield’s Staff Competency Framework (up to SO2). Candidates are asked to address these when making their application
1. Influence
o Build Relationships
o Communicating Information
2. Solving Problems
o Investigating Issues
o Creating Innovation
3. Adaptability
o Resilience
o Giving Support
4. Deliver Results
o Driving Success
5. Planning and Managing Resources
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