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Job Summary
We are looking for a full time Sales Support colleague located in Haverhill, UK to provide commercial support to the Northern European Sales team covering the customer base in the Taste team categories which incorporate the IFF’s portfolio of flavors.
Job Summary
We are looking for a full time Sales Support colleague located in Haverhill, UK to provide commercial support to the Northern European Sales team covering the customer base in the Taste team categories which incorporate the IFF’s portfolio of flavors.
Your main daily tasks and key responsibilities will include:
* Be the first point of contact for customers, agents, distributors for questions related to commercial matters, projects and existing business.
* Coordinate all communications between the customer, agent, distributor and IFF departments and ensure timely reply to questions and follow-up on (internal) actions.
* Project management for customers, agents, distributors (loading opportunities into IFF system as accurately and detailed as possible)
* Liaise with other departments on project progress to ensure that the Account / Sales Manager and the customer/agent/distributor are kept fully up to date.
* Preparing quotes/prices.
* Requesting specifications using the IFF internal systems.
* Correct, timely and accurate usage and maintenance of IFF and SAP systems according to the IFF business rules (e.g. pricing, customer master data, product submissions, etc.)
* Ensuring data integrity.
* Ordering and progress tracking of samples and required documentation.
* Support the Account/Sales Managers with the preparation of customer visits to IFF locations.
* Back-up for the Account/Sales Managers responsible for the same region.
* Full cross category and cross product back-up for Flavors Sales Support.
Required Skills/Experience
* Bachelor’s degree in business studies (or equivalent)
* Prior experience within an (international) customer service-related position, sales service department, QA or other related position
* Significant experience with the use of SAP in a customer service and logistics environment
* Excellent interpersonal skills and solutions oriented with the ability to interact and coordinate activities with internal support team and customers.
* Proactive and results driven, coupled with a customer service focused mindset
* Excellent accuracy and attention to detail
* Ability to learn quickly and work with projects related IT systems.
* Organised, resilient and able to meet deadlines without compromising consistency in the process.
* Ability to work independently and as a team.
* Respect for sensitive/confidential information
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Chemical Manufacturing
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