Assistant Service Delivery Manager Salary – £34,520 - £43,151 per annum, depending on experience Hours – 40 hours per week Location – London Borough of Waltham Forest As an Assistant Service Delivery Manager – Refuse Collections at FCC Environment, you will oversee a team of waste collection crews across the London Borough of Waltham Forest. You’ll be working alongside the Service Delivery Manager to ensure efficient, compliant, and customer-focused delivery of services including Domestic Refuse, Recycling, Garden Waste and Food Waste. This vacancy is for a full-time position, working 5 days a week. Our promise to you: - Competitive salary - Up to 25 days' annual leave (full-time working) - Pension scheme - On-the-job training and progression - Recognition scheme - Refer-a-friend reward scheme - Flexible benefits including high street savings, cycle to work scheme, Gymflex membership, holiday purchase and more (where applicable) - Access to an Employee Assistance Programme and Best Doctors service via our Wellbeing Platform What will you be doing? - Managing daily operations of refuse collection services and coordinating crews, vehicles, and equipment - Delivering safe and efficient waste collection services across the borough - Ensuring compliance with health and safety, Road Transport Law, and contract obligations - Handling employee relations including recruitment, appraisals, training, and performance - Responding to complaints and liaising with the Council’s Customer Services Unit - Supporting service improvements and working on key development projects - Working weekends on a rota and providing emergency call-out cover when required What are we looking for? - Previous experience managing an operational service team - Strong understanding of health and safety and transport compliance - Confident in handling employee relations and customer service issues - Proven ability to deliver services within budget and to KPIs - Good communication, planning, and leadership skills - Valid UK driving licence About us We are FCC Environment, one of the UK’s leading waste and resource management companies. Our mission is to minimise waste sent to landfill by transforming it into valuable resources. With over 200 facilities and 4,200 employees across the UK, we are working towards a sustainable future. We are equal opportunities employers and value diversity in our workforce. How to apply If you’re ready to advance your career as an Assistant Service Delivery Manager, click “Apply” now