Base pay range
Up to £35,000 DOE (skills and experience)
About Us
TagCare is a software development company that offers solutions for the homecare sector. Since 2000, we have been developing software and apps to make caring easier, acting as a tailored ‘guiding hand’ for companies that foster a culture of care and drive forward standards across the care industry.
This year marks our 25th anniversary. We are continuously innovating, striving to elevate standards and digital possibilities, enabling those on the frontlines to do their best work.
We’re passionate about innovation and the people who use our tools every day, which is why we’re now looking for a Software Trainer to join our friendly team on a full-time, permanent basis, office-based (Monday to Friday, 9am–5pm).
Benefits
* Salary up to £35,000 DOE
* Private health insurance
The Role
As a Software Trainer, you will play a key role in supporting our customers with a main focus on training customers on how to use our homecare software, helping them get the most out of the system.
You’ll take the lead on onboarding all new clients, guiding them through implementation and delivering tailored training to suit their needs. You’ll also be vital in supporting long‑term success, ensuring customers feel confident and well‑equipped to use our products.
Building strong, trusted relationships with your accounts, you’ll be the go‑to person for advice, product guidance, and support.
Key Responsibilities
* Support clients through every stage of the onboarding journey
* Deliver training for existing customers and help develop useful training content
* Review customer journeys and identify areas for improvement
* Help clients overcome any challenges using a consultative, solution‑focused approach
* Co‑ordinate with other team members and third‑party providers to keep things on track
About You
* Experience in software training, communications, account management, or customer success
* Experience in SaaS
* Strong verbal and written communications, strategic planning, and project management skills
* Organisational skills
* A team player
Webrecruit and TagCare are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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