A leading window and door manufacturer is seeking a Sales Support Specialist. You will be at the heart of a company renowned for setting benchmarks in design, quality, and customer satisfaction. This is an important role dealing with customers, managing orders, and supplying correct details to the manufacturing site in Europe.
You will have excellent customer service skills and previous experience using AutoCAD to produce and read technical drawings. The role is Monday to Friday, with one day working from home after probation. The salary is £30,000 to £34,000 plus benefits.
What You Will Do:
* Manage and process orders efficiently, ensuring accuracy and timeliness.
* Provide technical and administrative support to dealers across the UK, Republic of Ireland, Canada, and the USA via telephone, email, and TeamViewer.
* Collaborate closely with technical teams based at the company's headquarters in Austria.
* Create precise pricing and quotations for special elements within orders.
* Develop production drawings using AutoCAD as required.
* Utilize company-specific software to streamline processes and enhance productivity.
What You Will Bring:
* Solid technical understanding and problem-solving skills.
* Experience in client support or customer service is advantageous.
* Proficiency in AutoCAD and strong computer literacy.
* A flexible, resilient, and communicative personality.
* Structured and well-organized working style, with attention to detail.
As a Sales Support Specialist, you will play a vital role in ensuring the company's dealers and clients receive exceptional service. Your contributions will support the delivery of innovative solutions and uphold the company's reputation for excellence in the window and door industry.
Location: This role is based at the company's UK head office near Wembley, offering a central location with excellent transport links.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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