Account Director – Soft Services
Location: University College London (UCL), London
Salary: Competitive
Benefits: £1,300 Flexible Benefits, Car allowance and Performance Related Bonus
Lead One of Sodexo’s Flagship University Contracts
This is not a role to maintain standards — it is a role to redefine them.
This is a rare and exciting opportunity to lead one of Sodexo’s most prestigious and high-profile Soft FM contracts into its next era. As Account Director for University College London, a globally renowned institution with a vibrant and highly energised campus community, you will oversee campus support services (cleaning and ancillary services, waste management, portering and logistics services) across more than 180 buildings spanning Bloomsbury and beyond.
With responsibility for a £20m contract and a workforce of circa 500 colleagues, you will inherit a complex, flagship partnership underpinned by a stable, highly engaged and talented team. Working alongside aspirational, visionary clients who are committed to transformation, you will shape the future of service delivery, elevate performance, and position the account as a benchmark for excellence across the sector.
We are looking for a true change-maker: a leader who can build on strong colleague engagement, be visible to all staff, drive innovation and a bold strategic agenda, and create a future-focused service model that secures retention, delivers growth, and sets the standard for Soft FM in the university sector. This is a unique opportunity to take an already strong operation and transform it into a market-leading, innovation-driven model, while playing a critical role in preparing the contract for future renewal.
What You’ll Be Doing
Strategic Leadership & Transformation
Define and deliver a clear 3-year strategic roadmap for the UCL account
Lead continuous improvement and transformational change across all services
Position the contract as a sector-leading model within Higher Education
Drive readiness for contract renewal, ensuring Sodexo is the partner of choice
Client & Stakeholder Leadership
Act as a trusted strategic partner to senior UCL stakeholders
Build influential relationships at executive and board level
Lead governance through monthly and quarterly reviews, driving transparency and value
Anticipate client needs and shape services to align with future campus strategy
Commercial & Financial Performance
Own full P&L accountability for a £20m contract
Deliver strong financial performance, ensuring margin, growth and cash targets are exceeded
Identify and unlock new commercial opportunities across the estate
Drive data-led decision making and forward-looking financial planning
Operational Excellence
Ensure consistent delivery of high-quality, compliant, and safe services
Embed a zero-harm safety culture across all operations
Drive performance through clear KPIs, governance, and accountability frameworks
Maintain rigorous standards while continuously raising the bar
People Leadership & Culture
Lead, inspire and develop a team of 500+ colleagues
Build a high-performance, inclusive and values-led culture
Strengthen leadership capability, succession planning and talent pipelines
Drive employee engagement, wellbeing and retention
Innovation & Growth
Champion innovation in service delivery, sustainability and customer experience
Introduce new ideas that enhance quality, efficiency and commercial value
Benchmark against best-in-class global contracts
Support wider growth across Sodexo’s Universities segment
What Success Looks Like
A high-performing, future-ready contract positioned for successful renewal
Strong, trusted partnerships with senior UCL stakeholders
Industry-leading standards in service delivery, safety and innovation
A highly engaged, high-performing workforce
Continuous growth, both commercially and operationally
About You
You are a proven senior leader who thrives in complex, high-profile environments.
You bring:
Significant experience in leading large, multi-service contracts
A strong track record of strategic transformation and performance improvement
Exceptional commercial and financial acumen
Experience influencing and partnering at senior stakeholder / executive level
A passion for people leadership, culture and engagement
The ability to balance big-picture strategy with operational excellenceDesirable:
Experience within Higher Education, FM, or complex service environments
NEBOSH or relevant Health & Safety qualification
Why Join Sodexo?
At Sodexo, you’ll be part of something bigger.
Lead a flagship UK university contract with national visibility
Be empowered to shape strategy, innovation and long-term success
Work within a global organisation with strong values and purpose
Access career-defining opportunities across Sodexo UK & worldwide
Make a real impact on people, places and communities
Ready to Make Your Mark?
If you’re ready to take on a role where you can truly shape, influence and lead at scale, we’d love to hear from you.
Apply today and be part of building the future of service excellence at UCL