Customer Service Advisor needed in Loughborough, £13.47ph PAYE - Reference: OR102067 Monday - Friday 9am - 4pm (30 minutes lunch) To act as the first point of contact for customers, dealing effectively with requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion. To demonstrate an understanding of complex processes, specialised skills and technical knowledge by fully utilising software systems (CRM Customer Relationship management). To contact customers in accordance with agreed procedures, e.g. customer satisfaction surveys. To liaise with other members of staff where complex issues require their assistance including arranging appointments for customers where necessary. Maintain accurate, up to date and appropriate records. Provide clerical and administrative duties as required. Provide switchboard cover as required To take payments in accordance with the rules and regulations. To handle a range of different situations and react accordingly with tact diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner. As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority’s establishments. This is Full time role on a temporary contract basis. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.