Overview
As a Customer Care Colleague, you will be the first point of contactfor our customers, ensuring their orders are managed efficiently andtheir queries are resolved promptly. Your primary goal is to maintainhigh levels of customer satisfaction through excellent service andsupport.
Made to Measure is an exciting area of growth for the business. It isour mission to ensure Made to Measure is made easy. We want to bethe Trusted home of UK crafted curtains, and blinds, deliveredquickly at great value.
The Made to Measure Central Team is here to help bring theexpertise required to achieve our mission and ensure we grow thebusiness in a sustainable way.
We work closely with many other areas of the business but mostnotably stores, store operations, digital growth, product and designteams.
What youll be doing
* Order Management: Process and manage customer ordersfor made-to-measure blinds, shutters, and windowtreatments from initial inquiry to delivery.
* Customer Support: Address customer queries and concernsvia phone, email, and chat, ensuring timely and accurateresponses
* Issue Resolution: Resolve any issues related to orders,deliveries, or product quality, working closely with otherdepartments as needed
* Product Knowledge: Maintain a thorough understanding ofour product range to provide informed advice andrecommendations to customers.
* Customer Satisfaction: Monitor and strive to improvecustomer satisfaction metrics, ensuring a positive customerexperience at all touchpoints.
* Documentation: Keep accurate records of customerinteractions, orders, and resolutions in our CRM system.
* Feedback: Collect and report customer feedback to helpimprove our products and services.
What well look for in you
* Communication: Clear and effective verbal and writtencommunication skills
* Customer Service: Strong customer service orientation witha focus on customer satisfaction.
* Problem-Solving: Ability to identify issues and resolve themefficiently.
* Attention to Detail: High level of accuracy in managingorders and customer information.
* Time Management: Ability to manage multiple tasks andprioritize effectively. Technical Proficiency: Proficient in using CRM systems andother relevant software.
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