Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Work Pattern
Friday: 16:00-20:00
Week 1: Tuesday 16:00-20:00; Thursday 16:00-20:00; Friday 16:00-20:00; Saturday 16:00-20:00
Week 2: Sunday 16:00-20:00; Monday 16:00-20:00; Thursday 16:00-20:00; Friday 16:00-20:00
Key Capabilities
* High levels of customer service
* Commitment to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Inclusion & Benefits
Marks & Spencer is committed to Inclusion, Diversity and Equal Opportunities. We welcome flexible working and will make reasonable adjustments to the recruitment process upon request.
Notes
Due to operational requirements, all successful candidates may be asked to work up to full-time hours during the weeks commencing 14th and 21st December.
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