About us: Our team at Citizens Advice Swansea Neath Port Talbot helps roughly 6,000 people a year with over 18,000 different issues. We value diversity, promote equality, and challenge discrimination. We encourage and welcome applications from people of all backgrounds.
Role:
We need a generalist adviser to help people find a way forward by providing accurate, tailored, and effective information and advice.
Specific Requirements
* Experience delivering advice with a particular focus on benefits, and debt, as well as housing, employment, immigration, discrimination, and family issues.
* Managing workloads and prioritising tasks.
* Strong IT skills and the ability to communicate clearly and effectively face-to-face, in writing, and over the phone.
Starting salary: £24,982 - £25,741 (depending on experience)
Reports to: Team Leader
Location: Swansea Office and outreach locations throughout Neath Port Talbot.
Contract: Permanent
Hours: 37 per week
Benefits Of Working For Us
* A positive working environment
* Up to 30 days annual leave plus bank holidays
* Additional leave for long service
* 6% Employer pension contribution
* Learning and development opportunities
* Hybrid working
* Staff Welfare programme
* Family friendly policies
* As much tea and coffee as you can drink, biscuits are optional
Trainees will be considered, but trainee generalists must have prior knowledge and awareness of current debt and benefits areas.
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