Are you ready to make an impact as a Live Chat Agent in the insurance brokerage industry? Our client, a leader in the specialist insurance market, is looking for a dynamic and customer-focused professional to join their growing team in Manchester. This is a fantastic opportunity to thrive in a forward-thinking company where your contributions truly matter. Established since 1998, this Manchester-based insurance intermediary has been transforming the way customers experience insurance. With over 350,000 policyholders and millions of website visits annually, they are redefining service standards in the Industry through innovation and a fresh, digital-first approach. The Role: As a Live Chat Agent, you’ll be at the forefront of customer interactions, delivering fast, efficient, and friendly service via live chat. You will: Handle real-time customer queries with professionalism and care Offer tailored advice and support on insurance policies and services Collaborate with your team to continuously enhance the customer experience Keep accurate records of all interactions and outcomes Stay up to date on products, services, and insurance trendsWhat’s in it for you as the Live Chat Agent: £24,500 annual salary Hybrid working model (office & remote flexibility) Opportunities for career development and progression Comprehensive benefits package (details provided before interview) Work in a company that genuinely values innovation and employee well-beingWho We're Looking For To succeed as a Live Chat Agent, you’ll bring: Excellent written and verbal communication skills A customer-first mindset with strong attention to detail Confidence in problem-solving and handling multiple conversations Experience in customer service or insurance (preferred, not essential) A team-oriented attitude with the ability to work independentlyWhether you've previously worked as a Customer Service Representative, Insurance Advisor, Online Support Agent, or Client Services Specialist, this Live Chat Agent role could be your ideal next step. ✅ Ready to apply? If you're ready to join a company that puts innovation and customer satisfaction at its core, apply now for the Live Chat Agent position and take your career to the next level. Alternatively please call - Jenni on (phone number removed) for more information JL_FIN