We are seeking a warm, professional, and highly personable Front of House / Patient Coordinator to be the welcoming face of a private aesthetic clinic. This role is essential in creating a luxury, comfortable experience for clients from the moment they enquire through to post-treatment care. The successful candidate will provide exceptional customer service, manage enquiries, support clinic operations, and confidently promote treatment plans and retail products. You will play a key role in building strong relationships with clients, ensuring they feel valued, informed, and excited about their aesthetic journey. Key Responsibilities * Provide a warm, friendly, and professional welcome to all clients. * Manage client check-ins and support smooth appointment flow. * Deliver exceptional customer care and ensure every client receives a personalised experience. * Respond promptly and professionally to client enquiries via phone, email, and social media. * Provide information about treatments, pricing, and availability. * Support the booking process and encourage consultations and follow-up appointments. * Confidently introduce and promote treatment plans following consultations. * Promote and recommend suitable retail skincare products to complement treatments. * Maintain attractive retail displays and ensure stock is organised. * Support day-to-day content creation for social media including stories, behind-the-scenes content, and client journeys. * Assist with general clinic administration and organisation. * Support with marketing initiatives and client engagement where required. Skills & Experience Essential * Previous experience in a customer-facing role (clinic, spa, aesthetics, beauty, or hospitality preferred). * Excellent communication and interpersonal skills. * Confident in sales, upselling, and promoting products or services. * Highly organised with strong attention to detail. * Comfortable using social media and creating basic content. * A warm, friendly, and professional approach to client care. Desirable * Experience working in an aesthetic, beauty, or wellness environment. * Knowledge of aesthetic treatments or skincare. * Experience with clinic booking systems or CRM platforms. What We Offer * A friendly and supportive working environment. * The opportunity to work within a growing aesthetic clinic. * Training on treatments, products, and clinic services. * Staff discounts on treatments and retail products