We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.
Key Responsibilities/Main Duties:
* Managing the reservation process for the UK’s best pub group.
* Accurately booking tables, meeting customer and restaurant requirements.
* To maximise accommodation and F&B revenue through cross selling and up selling.
* Process non arrivals and cancellations in a timely manner.
* Updating function sheets and event plans for the ops team.
* Perform day-to-day arrivals check.
Skills, Experience and Qualifications:
* Reservation Agent or Reception experience is desirable
* Highly organised, collaborative team player with the ability to multitask and work on own initiative
* Computer literate with IT skills to include Outlook and Excel
* Professional and friendly demeanor
* Flexibility to work shift and work weekends since the department is open seven days a week
We’re open to both full-time and part-time working arrangements, so if part-time suits you, we’d love to hear from you.
Why Us?
* 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
* 30% discount on food, drink and rooms at any Butcombe Pub
* 20% off retail purchases in our online shops for beer and merch
* Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
* Cycle to Work
* 24/7 Mental, Financial and Physical Health support
Travel Requirements:
* Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.