Job Title: FNOL Insurance Claims Handler
Our business has a great opportunity that has arisen for a full time, experienced person to join our Claims team in Newcastle. The role of Insurance Claims Handler is a fantastic opportunity for anyone who is looking to take the next step forward in their current role, or for an individual experienced in a financial or regulatory environment who is looking for more autonomy and challenge in their day-to-day job.
Working for a well-established local firm, you will be afforded the opportunity to not only be part of the journey, but help in deciding which directions the department goes in.
Job Summary
A permanent role with the Claims team. The role is integral to the business providing regular reporting to our Management team, and to our external parties. You will work closely with colleagues on the Claims team and the wider business to provide a wide range of skills.
Key Tasks of role:
* Taking All First Notification of Loss responsibilities – Phone/Email/Post
* Respond to and manage inbound and outbound calls, providing information, resolving queries, and directing calls appropriately.
* Provide input in to process improvement and innovation
* Willingness to develop an understanding of the basic insurance principles that guide our claims handling decisions.
* Willingness to understand and work within the service standards of the business, consistently hitting agreed productivity targets, whilst taking the time to assist customers who require additional help
* Process the first stages of a claim ensuring correct responses are issued throughout.
* Accurately record all actions throughout the lifespan of the claim on the claims system.
* Check claims for potential fraud indicators where appropriate.
* Deliver an excellent service to customers, clients and suppliers and handle the decline of claims professionally.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation
Required Knowledge and Skills
· Ability to manage workload and prioritize
· An understanding of industry standards and protocols
· Great communication skills
· Confident and able to work well within a team
· Methodical and organized
· Able to handle a high level of autonomy of both time management and accountability
· Work to SLA's and help manage those with other colleagues
· Happy to get involved with the team and look to assist with changes in process where you have identified improvements can be made
· 2 Years minimum experience in Insurance or regulated industry is preferable
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
* Additional leave
* Company pension
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Work from home
Work Location: In person