Overview
Practice Manager – Spring Lodge Veterinary Group at IVC Evidensia.
We are looking for an enthusiastic and people-focused Practice Manager to support our leadership team and help drive the continued growth and excellence of our thriving veterinary group. This is an exciting opportunity to play a key role in shaping the future of our clinics while supporting a dedicated and compassionate team.
Role Details
Working alongside the Director of Practice, you will act as a vital link between our team members, clients, and business operations. You’ll oversee daily practice management, inspire and support colleagues, and help ensure we continue delivering the highest standard of veterinary care.
Key Responsibilities
* Overseeing day-to-day operations and ensuring smooth workflows across our sites
* Managing HR policies and processes, including employee relations
* Coordinating veterinary rota management
* Supporting client relationships by handling enquiries, feedback, and complaints with professionalism
* Ensuring compliance with veterinary regulations and health & safety standards
* Driving team engagement, fostering collaboration, and maintaining a positive workplace culture
* Assisting with operational challenges and implementing solutions to improve performance and client satisfaction
What We’re Looking For
* Strong communication and organisational skills
* A people-orientated approach, with the ability to build relationships across all levels
* Confidence with Excel and operational systems
* Empathy, resilience, and a solution-focused mindset
* A genuine interest in both animal welfare and team wellbeing
Ideally, previous experience in the veterinary sector (though not essential for the right person).
Why Join Us?
At Spring Lodge Veterinary Group, you’ll be part of a supportive and welcoming team culture where your contribution is truly valued. We offer:
* A chance to make a real difference in a respected local practice
* Excellent facilities and resources, including surgical and medical equipment at hospital standard
* A full-time rota based on 40 hours per week, Monday to Friday, with no weekend or out-of-hours work (flexibility available)
* A close-knit team with regular social events, wellbeing champions, and qualified mental health first aiders
Benefits
* 6.6 weeks annual leave with increasing holiday allowance based on length of service
* Your birthday as a paid day off
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Private Medical Insurance
* Cycle to Work scheme
* Wellbeing initiatives, including discounted gym membership and non-accidental injury support
* Certificate support and Development opportunities via the IVC Evidensia Academy
* Access to Vetlexicon and Infection Prevention and Control Programme
* Quality Improvement Programme
* Pawsome Benefits – discounts and cashback with retailers
* Pension – 5% Employee / 3% Employer
* Discounted staff pet care
Additional information
Closing date for this role is Friday 26th September.
Location: Hornchurch, Saffron Walden, and surrounding areas (England, United Kingdom).
Salary: Up to £40,000 DOE
General
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Veterinary Services
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