The Role: So, what will you be doing as a Customer Service Administrator? * Receiving jobs from customers via email/phone * Ensuring engineers provide timely updates on attendance and relaying this information to customers or helpdesks. * Inputting and recording job sheets, costing jobs, and closing them off. * Managing invoicing every two weeks, including compiling job sheets and invoices, passing details to the relevant person, and filing paperwork. * Acting as the Key Account Controller and primary liaison for two significant client accounts. * Handling customer and supplier queries related to sales/purchase invoices and job statuses. * Ensuring customers provide necessary purchase order approvals before commencing work. * Following up with customers via email/phone for purchase order confirmations. * Maintaining the recommendations folder, updating job statuses, and ensuring timely invoicing. * Monitoring and maintaining stock level controls for maintenance contracts at various sites. What are we looking for in our next Customer Service Administrator? * Experience in meeting contractual targets, PM schedules, and KPIs. * Familiarity with service provision in environments with strict permit-to-work systems. * Proven ability to drive improvements through engineering service contracts and supply chains. * Strong written and verbal communication skills, including report writing and presentations. * Ability to negotiate, influence, and advise at all levels. * Proactive approach to implementing best practices and continuous improvement. * Commitment to delivering high-quality service while ensuring value for money. * Strong relationship-building skills with internal teams and external clients. * Self-motivated, highly organised, and deadline driven. * Ability to prioritise tasks effectively for themselves and the team. This really is a fantastic opportunity for a Customer Service Administrator to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out