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Do you enjoy working in customer focused roles? Do you have the resilience and drive to excel in a fast-paced environment? Are you naturally empathetic? If you answered yes, then we have an exciting full-time opportunity for you to join our friendly Customer Operations department at our Hull office, HU1 3HA, starting on 25th November 2024.
Our team at Wescot has undertaken several initiatives this year to improve our well-being. We understand the importance of feeling valued and taking time away from daily tasks to recharge. We've organized activities such as ‘PawTherapy,’ Escape Rooms, weekly fresh pastries, Pizza Vans, Ice creams, brunches, and other fun events. Additionally, you’ll receive:
* A salary starting from £24,091 per annum with opportunities for progression
* 31 days holiday (pro-rata), including all bank holidays
* Discounts and cashback on hundreds of high-street shops
* Fun incentives – seasonal parties, team breakfasts, pizza days, games, and more
* The option to work over 4 or 5 days per week after training
* Hybrid working – once fully trained and confident, you can blend office and home working for better work-life balance
Training and Shifts:
We offer a comprehensive four-week training program in-office from Monday to Friday to support your development.
After training, you’ll transition to weekly shift patterns, with options for 35, 37.5, or 40-hour contracts. Our hours are between Monday – Friday, 8am – 8pm, and Saturdays, 8am – 4pm. Saturdays are worked 1 in 3, with a day off during the week.
What you’ll be doing:
* Handling inbound and dialler-based outbound calls
* Providing exceptional customer service via telephone
* Confidently discussing difficult topics, supporting vulnerable customers, and delivering solutions with care and empathy
* Meeting call KPIs and quality standards
* Developing tailored, affordable repayment plans to assist customers on their journey to financial recovery
Next steps:
If this sounds like you and you’re ready to join our growing company, we want to hear from you! We are conducting interviews as soon as possible.
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