Director of Quality Improvement & Compliance
Salary: £50,285 per year
Hours: 35 hours per week (compressed hours and flexible working considered)
Location: Home based with regular travel across the UK including regular meetings in Leamington Spa.
Contract: Permanent
Direct Reports: 2 (Safeguarding and Estates)
Make a national impact in a senior, values led leadership role.
Not For Profit People are partnering to recruit an exceptional Director of Quality Improvement and Compliance, a pivotal senior leadership position at a time of exciting organisational development.
Reporting to the CEO, you will provide visible, values led leadership, ensuring that everything we do is safe, effective, person centred, financially sustainable and fully compliant with regulatory requirements.
This is not a purely strategic, advisory or consultancy style role. Success requires a leader who can operate effectively at both strategic and operational levels, balancing vision with hands on delivery.
The Role
As Director of Quality Improvement and Compliance, you will:
- Provide strategic leadership on quality improvement, compliance and continuous improvement across services and estates
- Have full policy oversight, hold senior accountability for safeguarding governance, complaints handling and assurance frameworks
- Lead audit, inspection and review activity to ensure consistently high standards and strong regulatory outcomes
- Embed a culture of learning, quality and continuous improvement across multi site services
- Oversee property compliance, health & safety and estates management
- Use data, insight and digital systems to drive performance, manage risk and support innovation
- Act as the organisation’s senior lead with regulators, inspectors and professional bodies
- Work collaboratively with fellow Directors to deliver a joined up, high quality client journey
- Develop, coach and inspire senior leaders, fostering a high performing, values driven culture
About You
You will be a values led leader with a strong background in regulated services and a passion for quality, safeguarding and continuous improvement.
You will bring:
- Senior leadership experience within the charity sector, this is essential to this role to recognise and understand how charities operate.
- Proven success leading multi-site services and senior operational leaders
- Strong track record in quality improvement, safeguarding, compliance and inspection readiness
- Work within a complex environment and assess risk and opportunities
- Lean Six Sigma qualification (or equivalent experience in continuous improvement methodologies)
- Health & Safety qualification (IOSH Managing Safely or equivalent)
- Ability to adapt quickly to priorities in response to organisational needs
You will also demonstrate:
- Strategic thinking with the ability to translate vision into practical delivery
- The ability to balance risk management with operational realities in a pragmatic and effective way
- A collaborative, visible and approachable leadership style
- A commitment to co production, continuous learning and innovation
- Excellent communication, influencing and relationship building skills
Benefits
The charity offers a supportive, engaging working environment with:
- 25 days annual leave plus Bank Holidays (pro rata)
- Birthday leave after one year
- Additional leave for long term service
- Company pension scheme
- Flexible working arrangements
- Commitment to wellbeing, including signing the Menopause Workplace Pledge
Safeguarding & Equality
The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All appointments are subject to satisfactory references and an enhanced DBS check (funded by the charity).
To discuss this role in more detail please contact Hannah at Not For Profit People.
