Job overview
The successful candidate will be part of a team that is responsible for delivering a comprehensive and efficient service, for the Reception / Control Room on a day to day basis.
The candidate will be responsible for the delivery of security services through the operation of Access Control, CCTV, X-ray and radio communications
Main duties of the job
The post holder will be responsible for screening social / official visitor, contractors, staff and vehicles on entry to the hospital, and that they are authorised to enter the secure perimeter in accordance with security operational policies and procedures.
Safeguard that security services are delivered in compliance with Trust policies, local operational procedures and emergency contingency plans, undertake security checks and patrols in accordance with Trust policies and procedures.
Support operations within Security Directorate in accordance with appropriate skills and training. Undertake operational duties within the control room ensuring that site security is maintained through monitoring security systems, responding to incident / fire alarms within the hospital and external hospital buildings, controlling patient / visitors/ vehicle and contractor’s movement within the secure perimeter, and ensure that patients are accounted for at all times.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
1. Educated to secondary school standards
Desirable criteria
2. Knowledge/experience of working in a service that’s is a support service where security is of a major importance.
3. Customer Service experience
Experience
Essential criteria
4. Good communication skills, with the ability to maintain a positive approach under pressure
5. To be able to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances.
6. To be observant and alert, with a thorough approach to work.
Knowledge
Essential criteria
7. To have a reasonable knowledge / experience of IT data bases such as word and excel plus relevant keyboard skills
8. To be able to work on your own or within a team
9. A standard of written and verbal communication skills
10. Identifying risks
11. Interpersonal skills
12. Good organisational and administrative skills
13. Good organisational and administrative skills
14. Experience of working and implementing changes in accordance with new regulations, protocols, policies and procedures The ability to maintain a high level of concentration.
Desirable criteria
15. Working knowledge of the National Clinical Security Framework
16. Working knowledge of Broadmoor specific security policies/local operational & emergency procedures
Other Requirements
Essential criteria
17. Require to undertake PMVA teamwork training
18. To be able to work night duty and weekends including bank holiday