Job Title - Facilities Technician
Reporting To - Facilities Supervisor
Role Purpose
Reporting to the RDC Facilities Supervisor, the purpose of the facilities technician is to support in the delivering of day-to-day maintenance activity, facilities projects and facilities escalation requests. All persons in the facilities department will support the facilities manager and supervisor with,
* Day to day running of the business.
* General maintenance tasks and project work.
* Working as part of a small team you are expected to be responsible for planned and reactive maintenance at the RDC Braintree site. Plumbing work on water heaters, washroom sanitary equipment, catering services and drainage. All plumbing install and maintenance work will be carried out to the relevant British standards.
* General building fabric maintenance in the offices and factory areas including painting, decorating, boarding, carpentry, replacement of fixtures and fittings. All building works will be carried out to relevant British standards.
* Carrying out requests by the facilities manager and supervisor in the interest of the business ensuring that all faults are prioritised and resolved in a timely fashion so that down time is kept to an absolute minimum.
* Follow safe working practices, this includes the development of task specific risk assessment.
* Liaise/escort third party contractors at times to support the facilities team.
* Identify and report damages and major repairs across the site.
* Ensure that all maintenance facilities and equipment are used in accordance with current health and safety regulations, and that good housekeeping standards are always maintained.
* Work independently when safe to do so and be able to work in a team on larger jobs.
* Promote the company in a positive way to colleagues and external contractors.
* Clear unblockages to toilets and drainage in a safe way and always with the correct P.P.E and barriers used.
Knowledge, Skills & Experience
* All operatives will have a good understanding of health and safety in the workplace.
* Must be competent raising and working under permits to work/sanctions to test.
* Must be competent at working from complex system drawings and schematics.
* Experienced in fault finding and trouble shooting.
* Have a good understanding of general plumbing and be knowledgeable of legionella and any other water related potential hazards.
* Electrical skills/ Qualifications preferable
PUTTING CUSTOMERS FIRST
* Is always results orientated - delivers what is needed, when it is needed and overcomes barriers
* Keeps the customer at the heart of everything they do - even when faced with uncertainty and pressure
* Listens to the customer carefully, manages and meets their expectations
* Recognises and takes immediate steps to handle an issue or potential problem or lets the right people know about it
BEING STRAIGHTFORWARD
* Communicates in a clear and straightforward way - written and/or verbally
* Asks effective questions to understand problems, situations and opportunities
* Solves problems that help provide a better service for the customer
* Looks for advice, decisions and support when unsure of what to do
KEEPING PROMISES
* Focuses on problem prevention first, then problem-solving
* Is committed to highest priorities, objectives and manages expectations
* Expresses an appropriate sense of urgency to deliver key results on schedule
UNDERSTANDING PEOPLE MATTER
* Makes others feel comfortable in discussions by being sensitive to their point of view
* Treats everyone with trust and respect and encourages open exchange of information
* Works in a collaborative way to achieve objectives
Demonstrates integrity in everything they do
CONSIDERING THE LONG TERM
* Demonstrates a clear understanding of their teams objectives and purpose
* Focuses on quality and adopts a 'right first time' attitude to all work activities
* Is open to new ideas, initiatives and ways of working
* Uses best practices to drive consistency
INSPIRING SUCCESS
* Takes advantage of learning opportunities
* Organises own work to accomplish tasks within given deadlines and other priorities
* Is actively interested and seeks other's opinions and feedback