Partner Portal Support Specialist Jobs in Reading, UK at LANCESOFT LTD
Working Condition
Per our company policy, all employees need to be in office 4 days a week until end of August, and 5 days a week starting from Sep.
Job Description
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
- Troubleshoot and respond to inquiries from partners wishing to gain access to the partner portal, including onboarding, persona provisioning, and facilitating demo trial orders.
What The Role Offers
- Be a brand ambassador for Open Text to partners.
- First line of support and effective triage for incoming partner requests and troubleshooting.
- Partner Portal Administration.
- Partner Onboarding and provisioning.
- Trial and Demo order processing.
- Case management.
Opportunity
This includes partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing.
Partner Portal Support
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and Demo license support inquiries.
- Trial and Demo Order processing to ensure partners can successfully demonstrate Open Text product.
- Follow and track Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment).
- Support partner demo environment systems provisioning.
- Partner inquiry inbox management; ensuring adherence to standard SLA response times for optimal partner experience.
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices, ensuring all required reviews, approvals and processes are met.
What it takes
- Post secondary degree in Business, Communications, Technology or related field.
- Client-centric; Partner-first mindset.
- Strong work ethic, problem solving and communication skills (both written and verbal).
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently.
- Comfortable working in a fast‑paced, changing environment.
- Willing and inquisitive learner.
- Experience with Salesforce, SAP, Service Now preferred.
Title: Partner Portal Support Specialist
Company: LANCESOFT LTD
Location: Reading, UK
