We are excited to offer an opportunity to join Alma Medical Centre as a Care Coordinator, a vital role within our friendly and supportive general practice in Southampton. This position is ideal for someone who is organized, approachable, and passionate about making a real difference to patient care.
As a Care Coordinator, you will be at the centre of our team, helping to ensure patients receive timely, well‑organised, and seamless care. You will support patients in navigating services and work closely with clinicians and colleagues to improve communication and continuity of care.
Main Duties
* Act as a central point of contact, helping patients navigate services and ensuring information flows effectively between patients, clinicians, and external healthcare providers.
* Organise and track patient journeys, ensuring appointments, referrals, and follow‑ups are managed in a timely and efficient manner.
* Maintain accurate records, manage documentation, and support well‑organised workflows.
* Communicate with patients and professionals, delivering clear, professional, and compassionate interactions.
Key Skills and Attributes
* Excellent organisational skills with ability to prioritise workload effectively.
* Strong communication skills, both written and verbal, with a professional and empathetic approach.
* Good IT competency, including use of standard office software.
* High attention to detail and accuracy.
* Ability to work independently as well as part of a team.
* Proactive and flexible approach to work.
* Compassionate, patient‑focused attitude.
Qualifications
* Minimum of 3 GCSEs (Grade A to C or equivalent), including English.
* Previous experience in an administrative or customer service role.
* Experience working in a GP practice or NHS setting.
Benefits
* Company pension.
* On‑site parking.
* Healthy work‑life balance.
* Ongoing support and opportunities to develop your career in healthcare.
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