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As a Customer Service Assistant (CSA), you will be responsible for supporting your store to deliver high standards of customer service, availability, presentation, compliance, and engagement with your local community.
You will work as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role.
Normal working pattern for this role:
* Working Day: Saturday 6pm - 10pm
* Working Day: Sunday 6pm - 10pm
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at the time of advertisement and may be subject to change.
The person we are looking for:
* Friendly and approachable
* A reliable team player
* Effective communication skills
* A positive attitude
* Engaged and self-motivated
* Willing to learn and adapt
* Have a basic level of numeracy, literacy, and IT skills
Over 18 roles
Applicants will need to be aged 18 years or over due to the nature of the role and its requirements.
Perks of the job:
* Competitive rates of pay
* 20% discount in our food stores, along with other discounts across our family of businesses
* 22 days holiday (plus bank holiday entitlement), increasing with service
* 5% employer pension contribution
* Death in service benefit
* Enhanced family leave and pay arrangements*
* Opportunities to grow, with award-winning training and apprenticeship programmes
* Great discounts, deals, and cashback across high street and online retailers
* Financial wellbeing support, including Wagestream
* Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
* Employee Recognition Scheme
* Long Service Awards
* Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
* Employee Assistance Programme
We aim to be flexible to help colleagues balance commitments both in and out of the workplace, such as studying, caring commitments, or other employment.
*Enhanced on statutory terms, subject to service criteria.
East of England Co-op
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